User cannot remember password for the web interface
- For versions 2.4.x and later, in order to reset the Administrator password to the default (found in the Compass user manual), do the following:
- Stop the web UI by unchecking the ‘Enabled’ checkbox for the Web Interface on the DICOM Options dialog.
- Click Ok.
- On the System tab, click the ‘edit’ link in the Compass Web User Administration section.
- Click the Administrator Password Reset button (enabled if LDAP is disabled), which resets the password to the default value (found in the Compass user manual).
- After successfully logging in with the default password, the password should be immediately changed to a non-default, secure value (12+ characters, including uppercase and lowercase characters plus numeric digits).
- Start the web UI by re-checking the ‘Enabled’ checkbox for the Web Interface on the Options dialog.
- Click Ok.
- For versions prior to 2.4.x, in order to reset the password to the default (found in the Compass user manual), do the following:
- Stop the web UI by unchecking the ‘Enabled’ checkbox for the Web Interface on the DICOM Options dialog.
- Click Ok.
- Delete the following file:
“C:\ProgramData\Laurel Bridge Software\Compass2\www\App_Data\CompassData.sdf” - Note that the above file location is for Windows 7 and may be different if on another OS. The name of the file will be the same, however.
- Start the web UI by re-checking the ‘Enabled’ checkbox for the Web Interface on the Options dialog.
- Click Ok.