Studies fail to send

/Studies fail to send

Studies fail to send

Studies fail to send

  • Check the Message column in the Jobs table
  • Check the Job Report
    • Right-click on the failed job and select “View Job Report”
    • Note that problems with sending studies from Compass may have a similar cause as problems with sending studies to Compass
  • Enable logging for the Destination
    • Logging captures the header data for each image along with the response code from the destination
    • Be sure to disable logging after the problem has been resolved.
    • It is recommended to use this logging information only for specific troubleshooting, as logging can generate a large amount of data and negatively impact Compass and system (especially on a virtual machine) performance.
  • Verify that any filters specified on the Destination are modifying data as expected
  • The Destination may also reject images for more complicated reasons, such as:
    • Duplicate images reside on the PACS
    • Invalid header data is present (for example, the accession number is not in the format expected by the PACS)
    • Parsing the pixel data is problematic (for example, converting a JPEG image to a thumbnail)
2016-12-02T13:20:30+00:00