Studies fail to send
- Check the Message column in the Jobs table
- Check the Job Report
- Right-click on the failed job and select “View Job Report”
- Note that problems with sending studies from Compass may have a similar cause as problems with sending studies to Compass
- Enable logging for the Destination
- Logging captures the header data for each image along with the response code from the destination
- Be sure to disable logging after the problem has been resolved.
- It is recommended to use this logging information only for specific troubleshooting, as logging can generate a large amount of data and negatively impact Compass and system (especially on a virtual machine) performance.
- Verify that any filters specified on the Destination are modifying data as expected
- The Destination may also reject images for more complicated reasons, such as:
- Duplicate images reside on the PACS
- Invalid header data is present (for example, the accession number is not in the format expected by the PACS)
- Parsing the pixel data is problematic (for example, converting a JPEG image to a thumbnail)