Lost password for web interface

/Lost password for web interface

Lost password for web interface

User cannot remember password for the web interface

  • For versions 2.4.x and later, in order to reset the Administrator password to the default (found in the Compass user manual), do the following:
    • Stop the web UI by unchecking the ‘Enabled’ checkbox for the Web Interface on the DICOM Options dialog.
    • Click Ok.
    • On the System tab, click the ‘edit’ link in the Compass Web User Administration section.
    • Click the Administrator Password Reset button (enabled if LDAP is disabled), which resets the password to the default value (found in the Compass user manual).
    • After successfully logging in with the default password, the password should be immediately changed to a non-default, secure value (12+ characters, including uppercase and lowercase characters plus numeric digits).
    • Start the web UI by re-checking the ‘Enabled’ checkbox for the Web Interface on the Options dialog.
    • Click Ok.
  • For versions prior to 2.4.x, in order to reset the password to the default (found in the Compass user manual), do the following:
    • Stop the web UI by unchecking the ‘Enabled’ checkbox for the Web Interface on the DICOM Options dialog.
    • Click Ok.
    • Delete the following file:
      “C:\ProgramData\Laurel Bridge Software\Compass2\www\App_Data\CompassData.sdf”
    • Note that the above file location is for Windows 7 and may be different if on another OS. The name of the file will be the same, however.
    • Start the web UI by re-checking the ‘Enabled’ checkbox for the Web Interface on the Options dialog.
    • Click Ok.
2018-01-25T10:37:35+00:00