Compass isn’t ingesting hotfolder files

  • Verify that the correct path is selected for the hotfolder.
  • Verify that a correct File Mask is in use for the hotfolder.
  • Determine if the Stability Time of the hotfolder is too long.
    • Compass will not ingest any files until all files in the folder have satisfied the Stability Time.
  • Compare the transfer syntax of the image in question with the list of enabled transfer syntaxes in the hotfolder definition.